Frequently Asked Questions
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Carpet Cleaning
My carpet was cleaned, and now it has bubbles or ripples in it. What caused this?
As the carpet dries, these bubbles or ripples should start to lay flat again. Once it is dry they should be virtually unnoticeable. This is usually a sign that the carpet was in need of re-stretching prior to the carpet cleaning. If these ripples do not go away after it is completely dry, please contact us as soon as possible.
Do you guarantee removal of all spots or stains in the carpet?
We cannot guarantee that we will remove all carpet spots or stains. There are substances that can permanently discolor the carpet fibers. The age of the carpet and the type of carpet fibers also plays a factor in this. The technician will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the spots.
How long will it take to clean my carpets?
On average, it will take approximately 5 to 10 minutes per room. This time can vary greatly depending on the amount of furniture to be moved, how soiled the carpet is, and any necessary spot removal treatments.
I have heard that cleaning my carpet will make it soil faster. Is that true?
This issue arises when residues linger in the carpet, drawing in dirt. Typically, it stems from incomplete rinsing of soap used in cleaning. Our tailored solution and meticulous hot water extraction method ensure minimal residue remains, preventing dirt attraction.
Do you move furniture when you clean carpet?
Yes, our technicians are professionally trained to properly move basic pieces of furniture. Our technicians will move as much as they safely can. Your residence’s specific needs can be discussed at the time of your cleaning.
How long will it take for my carpet to dry after a carpet cleaning?
The time it takes for your carpet to dry fully depends on factors like humidity, temperature, and airflow. Typically, it ranges from 8-24 hours considering these variables. To expedite drying, utilize fans in the cleaned rooms and adjust your air conditioning or heating system accordingly based on the season. Keep the protective blocks under furniture legs and any paper beneath upholstered items until both the carpet and furniture are completely dry to prevent potential color transfer. While you can walk on your carpet right after cleaning, refrain from wearing outdoor shoes to avoid re-soiling. We recommend clean rubber-soled shoes for this purpose. Exercise caution when transitioning from damp carpeted areas to non-carpeted ones to prevent slipping accidents.
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Carpet Protection
Why should I have a protector applied to my cleaned carpets?
As the final step in your thoroughly cleaned carpet, our specifically formulated protector is professionally applied. These products shield your carpet from dry dirt, water, and oil-based spills by enveloping each fiber in a protective coating. This added layer grants you extra time to address spills and spots before they penetrate the fibers, ensuring your carpet maintains its pristine appearance between professional cleanings. Additionally, it simplifies vacuuming and spot cleaning tasks.
How does your deodorizer work to remove odors?
Our Odor Out Plus uses a natural bacterial enzyme action to digest organic odor sources such as vomit, feces, urine, milk, blood, etc. This product removes organic odors that it contacts. It also uses a neutralizer to give immediate relief from any odors while the enzyme is working. The key to complete removal of an odor is that this product must reach all contaminated surfaces. If the odor causing source has penetrated the backing and possibly the padding we cannot guarantee complete removal of the odor.
Does carpet come with a protector?
A dry soil protector comes on most carpet from the manufacturers. This is a wear dated product and is removed over time with every day traffic. Carpet manufacturers recommend that you have this protector reapplied about once a year, and perhaps more often on heavy traffic areas.
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Upholstery Cleaning
The tag on my furniture recommends a dry cleaning method. Can Stanley Steemer clean it?
Yes, we can clean your furniture. We’ll test the fabric to determine which cleaning method will be the safest and most effective. That tag, or “Manufacturer Liability Code,” is required to recommend “a” cleaning method even though it may not be the most effective method for removing soil.
What does professional upholstery cleaning do to the protective coating I purchased for my upholstered furniture?
While professional cleaning may impact the protective coating on your furniture, the dry soils that accumulate on it over time, along with the strain of daily living, cause this coating to deteriorate. To keep your valuable upholstered furniture protected from the damage of dry soil, we can re-apply this coating after cleaning it.
How to clean upholstery?
Cleaning upholstery can vary greatly based on the fabric. Before you clean upholstery make sure you check the manufacturer’s cleaning instructions. Typically, the tag of any upholstered furniture will have one of four different letters on it.
- W — You can clean this material using water.
- S — No water. You’ll need to purchase a special solvent-based cleaner.
- WS — You can use water or a solvent-based cleaner on this sofa.
- X — Vacuum only.
How long will it take my furniture to dry?
Your specific upholstery fabric will determine which cleaning method we use. While the cleaning method along with optional protector application determines the drying time, typical dry time ranges from 2-6 hours.
Can you steam clean upholstery?
We are often asked about steam cleaning upholstery. However, at Green Cleaning we do not steam clean furniture. We use a process called hot water extraction to clean upholstery, which is often referred to as steam cleaning because of the steam you see as we clean.
How often do manufacturers recommend professional upholstery cleaning?
Manufacturers recommend having upholstered furniture professionally cleaned every 12-24 months, depending on use.
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Area Rug Cleaning
How to clean an area rug?
To keep your area rugs looking new, they require regular maintenance and deep cleaning. How to clean an area rug starts with recognizing what type of rug you have
How much does oriental rug cleaning cost?
Oriental rug cleaning cost can vary depending on the size of the rug. You can get a quote for oriental rug cleaning by giving us a call at (239) 399-0239
How do you clean area rugs?
We steam clean area rugs using the same hot-water extraction method that we use to clean carpets. This clean process extracts dirt and allergens from deep within the fibers of your rug and removes them from your home.
How much does area rug cleaning cost?
Area rug cleaning cost is determined by the size and material of the rug. You can get a quote for area rug cleaning on our website or give us a call at (239) 399-0239
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Commercial Cleaning
Is carpet protector beneficial?
Yes. Carpet and upholstery protector take on the damages of spills and wear and tear so the material’s fibers won’t. When dealing with high traffic areas in your business, carpet protector is an added benefit because instead of traffic wearing down your carpet fibers, the carpet protector is being worn down, extending the life of the carpet.
How often should I have carpet cleaned?
The frequency of carpet cleaning depends on the type of business you have. There are different state laws and requirements for different kinds of business. Second to state regulations, carpet cleaning depends on the unique needs of your business like allergen accumulation, heavy foot traffic, soiling, wear and tear, etc.
Does your cleaning process leave residue behind?
No. We use a cleaning process called hot water extraction that allows us to safely remove dirt, spots and odors without leaving behind any residue.
Can people be in the space during the cleaning?
Yes. There is some noise from our trucks that takes place outside but should not cause any major disturbances to employees inside the building. Foot traffic in cleaning areas is also permitted. We make sure to place any cautionary signage before hand.
Can I get my business cleaned on a weekend?
Yes, green cleaning can clean your business on weekends, including Saturdays, depending on the location. For specific availability, please call us or schedule a free, no-obligation estimate online. Additionally, our company offers cleaning services after business hours with a required 5-10 day advance notice.
How soon can carpet be walked on?
Freshly cleaned carpet can be walked on immediately with light traffic.
